| FAQ: Payment & Taxes |
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Q. How do I pay by check?
A. Please send your check to our customer service in the UK or in the US. It is important that you make it payable to the correct recipient to avoid delays.
You will receive the check payment information along with the e-mail order confirmation following receipt of your order in our system.
Products to be delivered electronically are generally available for delivery immediately following receipt of payment. Physical shipments (i.e. CDs) of products are initiated immediately following receipt of payment in most cases. Personal checks may be held for up to 10 business days for processing.
Q. How do I pay by credit or debit card?
A. Payment by credit or debit card provides the fastest order processing.
We accept Visa, MasterCard, American Express, JCB, Diners Club, Delta, and Discover as well as UK debit cards Solo and Switch.
Diner's Club cards incur an additional 4% processing fee and are charged in British pounds converted from US dollars so may show a few cents variation on your credit card statement due to currency conversion.
VISA transactions are secured with Verified By VISA and MasterCard transactions are secured with Mastercard SecureCode where enrolled.
Orders are processed immediately once entered in our system. Shipment is initiated once the order has been charged to your credit or debit card. Products to be delivered electronically are generally available for delivery immediately. Physical shipments of products (i.e. CDs) are initiated immediately in most cases.
Q. What currencies do you accept?
A. You can buy most products in the following currencies: US Dollars, Euro, Pound Sterling.
There are also display currencies, which allow you to see product prices converted into additional currencies during the online order process for reference purposes.
Q. How will I receive my invoice?
A. When ordering online, you have the option of printing your own invoice. You can print the invoice using your browser’s Print command.
You will also receive an e-mailed link to the receipt together with your order confirmation.
Q. How do I pay by wire transfer?
A. Wire Transfer is one of the more expensive payment methods, that is why, if possible, we recommend that you pay by credit card or check to avoid the considerable expense and delays that may be incurred in transferring money to one of our accounts.
Please transfer the funds to one of our accounts. Please confirm any fees with your bank so that the full amount is transferred to us.
There is an additional fee charged for wire transfer. It will be shown to you on the order page.
You will receive the necessary bank account information along with the order confirmation sent by e-mail after our system receives your order.
Products to be delivered electronically are generally available for delivery immediately following receipt of payment. Physical shipments (i.e. CDs) of products are initiated immediately following receipt of payment in most cases.
Q. Are there any taxes or hidden fees?
A. If you live within the European Union, you will be charged 17.5% VAT. There are no other taxes.
There are no hidden fees.
Q. My card keeps getting rejected. Why?
A. When you click the “Submit Order” button on our system we pass your card details and the value to our bank. They in turn communicate with your bank who gives a response. We do not purposely fail your card, we only earn our money once a sale is made so we are as keen as you for a successful transaction.
Your bank has issued a "Declined" statement. It may be that your bank is not allowing your account to be charged for transactions on the Internet. You may have purchased on the Internet in the past but the vendor may not have an official Internet credit card merchant account so your bank was unaware it was an Internet purchase. Please check with your bank stating it is an Internet transaction.
Below are several other reasons why your credit card might be rejected:
- It can take 10 working days from when your credit card company received it's last payment before it credits your account
- Your card is known as an ATM card and is not really a credit card
- You entered an invalid expiry date
- Your bank has determined this transaction is outside your normal buying pattern
- Your card is an Electron they cannot be accepted over the Internet even with a VISA logo
Q. How do I get a VAT refund?
A. If you are a VAT registered entity outside of the United Kingdom you will need to follow the instructions on your receipt and send a fax of both your receipt and evidence of registration to 0044 1297 553366.
Suitable evidence could be your registration certificate, copy of part of a VAT return, or any other government official documentation showing your VAT number.
We will refund you same or following business day on receipt of such evidence. This only applies to credit card or Paypal transactions. Not to cheques or wire payments.
You will only need to do this one time for all sales via SWREG.
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